Account & Contract Specialist

Position Summary: The Account & Contract Specialist is responsible for customer service, order processing/tracking, aligning sales with production, contract capture, proposal writing, and performance management.

Company Background: Hesco Armor, Inc. (HAI) is a long-time manufacturer of Hard Armor Plates for personal ballistic protection from rifle and pistol rounds with its factory based in Aberdeen, WA. Everyone on the team has pride in what they make/sell because its purpose is to protect people, and we often have examples where lives are saved. We’re looking for great addition to our sales team so we can capture more sales in this high demand market and provide more access to those who need our protection for their mission. 

Job Duties and Responsibilities:

• Fielding sales calls & direct to appropriate personnel.
• Liaison between customer, sales team, and production.
• Process purchase orders into sales orders all the way through invoicing. 
• Pull/Create reports as requested.
• Updates ERP systems with the relevant information for orders.
• Facilitate customer satisfaction surveys.
• Set up new distributors and manage account statuses.
• Meeting, greeting and operation in front of house for walk-ins, visitors, and phone calls.
• Carry oneself with a constant sense of urgency and a commitment to service to our customers.
• Understand the key features, specifications, certifications regarding Hesco Armor products at a level that can be presented effectively to customers.
• Work with the sales team and sales manager to forecast sales through pipeline management and manage potential channel conflicts effectively.
• Respond to formal Requests for Quotes (RFQ), Request for Proposals (RFP), and other customer or end user required documents.
• Actively coordinate with the factory for lead time estimates, shipping estimates, and capacity constraints to set expectations for customers and contracts.
• Work diligently with internal compliance teams as needed regarding sales, exports, contracts, etc.
• Maintain a book of business, track open orders and deliveries, ensure payment reconciliation, communicate promptly and efficiently with customers throughout the process.
• Own contract lifecycle management (CLM) from drafting proposals to closeout.
• Serve as primary point of contact for contracts with state, federal, and military segments.
• Review contract requirements, assess and mitigate risks, design processes for compliance.
• Maintain accurate records in contract management systems and ensure deliverables are met. 
• Other tasks as assigned by manager.

Required Qualifications:

• 3+ years of experience in account and contract management
• Excellent written and verbal communication skills
• Extensive computer skills; Microsoft Office Suite, Quick Books, CRM/ERP
• Capable of independent operation in a fast-paced environment
• Proven record of effective customer service 

Preferred Qualifications:

• 5+ years of experience with sales in LE/Military industry
• Experience in body armor sales
• Experience with State/Local/Federal Law Enforcement
• Understanding of ITAR/EAR laws
• Understanding of NIJ 0101.07/0101.06
• Proven experience managing contracts at state and federal levels

Competencies/Behavioral Skills:

• Strong communication (written and verbal)
• Problem solving skills
• Customer service skills
• Organization
• Sales cycle tracking skills
• Persuasive and negotiation skills

Working Conditions:

• In office (Aberdeen, WA)
• Travel up to 25%
• May be required to lift/carry heavy objects occasionally
• Expected to attend trade shows as needed