**This is a 1st shift role ** 7am-3:30pm

Summary

The Quality Representative contributes to meeting Langham Logistics goals of exceptional Client service, quality, process improvement, and profitability by performing the following tasks:

Ensuring accurate shipping and receiving by performing QC checks on all incoming and outgoing materials;
Gathering all applicable information to determine if a shipment has a discrepancy
Ensuring accurate inventory management by ensuring materials are dropped into deviation accurately
Collaborate among departments on discrepancies or questions for deviating material
Assisting the Quality Manager with projects;
Ensuring proper Client communication as it relates to Quality issues according to the SOPs and/or the Client Quality Agreement.
Performing accurate inventory counts, identifying and tracking errors, and communicating with external and internal stakeholders to support case management.

Key Outcomes Expected

The Quality Representative is expected to:

Work according to Langham Logistics company values, policies and procedures;
Meet established quality and productivity metrics;
Keep work areas neat and clean;
Accept or reject material based on quality/regulatory standards and Client requirements;
Physically check all incoming and outgoing materials for damage and other discrepancies;
Identify and report discrepancies between paperwork/orders and physical product delivered;
Initiate and oversee quality records in QT9;
Collaborate with cross-functional teams to ensure product accurately segregated and marked in deviation area;
Ensuring proper documentation for client communication as it relates to discrepancies and damages
Provide courteous, professional service to both internal and external stakeholders;
Present a positive image of Langham Logistics.

Critical Skills, Knowledge and Behaviors

Communication – ability to effectively communicate to internal and external teams both verbally and written in an appropriate manner.
Analytical Skills – ability to thoughtfully analyze a wide variety of information and data to make key decisions regarding potential risks associated with product quality.
Teamwork - ability to establish professional relationships and rapport with internal and external peers and management.
Proactiveness – ability to anticipate potential problems and risks related to product, operations, and investigate solutions.
Organization – ability to manage multiple quality records with various due dates to ensure timely completion and maintain records in a readily retrievable format
High detail orientation and accuracy.

Education and Experience

High school diploma or GED required.
1-2 years’ experience in Quality Control or related field within a GMP facility
Forklift experience a PLUS

Work Environment and Physical Demands

Work is performed in a warehouse/office/external environment with multiple zones of varying temperature: frozen, refrigerated, controlled room temperature, and environmental. Physical movements including bending, stooping, and lifting up to 50 pounds as part of daily work routine. Will be working on concrete in a warehouse environment (subject to heat and cold).

Warehouse Quality Representative - Life Science Div 1st Shift